Terms & Conditions

1. Booking confirmation

A booking is confirmed only after we receive the agreed advance payment and you receive a written confirmation from us by email or WhatsApp. Verbal confirmations are not binding.

2. Pricing

Quoted prices are valid for 7 days from the date of the quote unless otherwise stated. Prices may change due to currency fluctuations, government tax changes, or hotel rate revisions outside our control. Where this happens we will notify you before the change takes effect.

3. Payment terms

• Advance: 25–50% of the total trip value, depending on the season and hotel partners involved.
• Balance: due 30 days before departure for trips above ₹1,00,000 / 14 days for trips below.
• Peak-season hotels (Dec, May, Diwali, New Year) may require full payment at the time of booking — we will confirm this in writing.

4. Cancellation & refund

Cancellation charges are based on how close to the trip start date you cancel:

• More than 30 days: 10% of the total or non-refundable advance, whichever is higher.
• 15–30 days: 25% of the total.
• 7–14 days: 50% of the total.
• Less than 7 days / no-show: 100% of the total.

Some hotels (especially heritage palaces and Andaman / Kashmir houseboats) have their own non-refundable terms which we will pass through transparently. Refunds are processed within 14 working days of approval.

5. Changes by you

Date changes are accommodated where possible at no fee, subject to hotel and transport availability. Changing the destination after booking may attract revision charges depending on what's already been paid out.

6. Changes by us

If we have to change a hotel or activity due to circumstances beyond our control, we will substitute it with a property of equivalent or better category at no additional cost. If a similar substitute isn't available we will refund the difference.

7. Force majeure

We are not liable for cancellations or disruptions caused by events outside human control — natural disasters, political unrest, pandemic-related restrictions, road closures, weather, monument or airport shutdowns. Where possible we will reschedule your trip; where not possible, we will refund what is recoverable from the hotel and transport partners involved.

8. Traveller responsibilities

• Carry valid photo ID; a passport for foreign nationals.
• Obtain visas, vaccines, and travel insurance independently. We can suggest agents but the responsibility is yours.
• Inform us of medical conditions, dietary restrictions, or accessibility needs at the time of booking.
• Respect local customs, dress codes at religious sites, and wildlife regulations on safaris.

9. Liability

We act as a coordinator between you and the hotels, transport providers, guides, and activity operators delivering your trip. We are not liable for losses, delays, injuries, or damages caused by these third parties beyond what they themselves cover. We strongly recommend comprehensive travel insurance.

10. Photographs & testimonials

Photos shared with us during or after your trip may be used in our marketing materials, with credit if you wish. Let us know in writing if you'd prefer otherwise.

11. Disputes & jurisdiction

These terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts of New Delhi.

12. Contact

Questions about these terms? Email info@india-travel-agency.com or WhatsApp +91 98107 14646.